Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Answer Guarantee

  • Our tech help Department is on duty round the clock to respond to all of your service needs. Each ticket you post to us is going to be resolved within up to 60 minutes. If your situation calls for help from an administrator, we’ll forward the ticket to the technician in charge and will notify you that the issue is being resolved.

  • Top quality support service

  • Top–class Customer Help Service

  • We will offer you 7 days a week customer help and support by using a super–fast ticketing platform integrated into your Control Panel. You’re able to e–mail us all the time about any of the apps that come installed in advance on the virtual server, such as the desired Linux distribution, the server management panel and our in–house created Online Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An in–depth and regularly updated collection of articles is built into our in–house built Online Control Panel. It provides quick tips on how to carry out all the regular web site control duties. The Help zone features comprehensive how to articles and reviews and step by step video training. You can access the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.