Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the user–friendly Help Center included in your Online Control Panel. It features a large knowledgebase with commonly asked questions and detailed instructional articles written by our capable help desk support staff.

  • Top quality support service

  • Educational Video Clips

  • For those of you who wish to learn how to resolve a regularly experienced issue by watching a tutorial video, we’ve added a compilation of video tutorials to our Online Control Panel. All the educational video clips are concise and simple to comprehend. They offer you step–by–step presentations of different web site administration actions.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 support service with a sixty–minute ticket response guarantee. Our team of qualified customer service technicians will be available to you to reply to all the queries that you may possibly have. During non–peak periods, an answer will be provided within just 20 minutes.