Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We offer a 60–minute response time warranty for any ticket or e–mail that you send to the customer support team. We’ll speedily respond to all common enquiries and forward right away the case to our system administrators in case further assistance is needed. If you order our Optional Managed Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • A First–Class Customer Service

  • Our customer support team will be at your disposal 24/7/365 should you require assistance while working with our Online Control Panel or with any of the applications that we install for your convenience on the server. And if you require help handling all the regular administration tasks on your dedicated web hosting server, you can take a look at our Optional Managed Services package, which includes backup space, OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Online Control Panel with a comprehensive knowledge base, which offers extensive explanations of all its features and functionalities. Moreover, we have filmed detailed video tutorials that will further show you how to carry out a specific operation or solve a frequently encountered problem. All the help articles and the video tutorials are readily reachable from every Online Control Panel section via the Help and Videos buttons located in the top right corner.