The support that you will receive from your shared website hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Timely and clear info about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a real web hosting supplier and not from a reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it's very likely that you'll wait for a day or two so as to have a response to your query, thus your websites may remain offline for a long time. In comparison, a company that offers different ways of communication and has a technical support team available all the time will assist you to right away and help you decrease or completely avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance promptly, that's why our shared website hosting services come with 24/7 tech support along with several options for communication. In case you do not have an account yet, you can call us or use our live chat and speak with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up purchasing a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. In contrast to the vast majority of suppliers on the market, we answer to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 tech support services even on official holidays. All your web sites will be available all the time and so will we. With various connection options, you are able to select the best approach to contact us and inquire about our solutions if you don't have an account yet, or ask for assistance if you're already our customer. You will be able to give us a call, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour answer time warranty, though it hardly ever takes more than 20 mins to get assistance regardless of the nature of the problem. With our customer and tech support services, we'll be there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Web Hosting
When using our VPS web hosting, you won't ever have to wait for more than 1 hour to get help for any difficulty that you may have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open through your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in several countries globally as well as a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the different means of communication, so regardless what your question or issue is, there is always somebody to help you promptly. If you need help with third-party software, which you cannot install or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum response time guarantee, you will receive extremely fast support when you acquire a dedicated server through our company. Our customer and technical support crews are available 24/7/365, as a result when you open a support ticket via your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs a longer period of time to be solved or if it has to be forwarded to our administrators, since it's far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.