Should you ever experience a problem with your website and be unable to tackle it, ask the respective web hosting company’s customer support staff to help you bring the website back online. A swift resolution would be the best scenario, but many companies answer within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be easily resolved, your site may not function satisfactorily or may not be accessible whatsoever for a prolonged stretch of time, so you may lose prospective clients because it is highly unlikely that anybody would eagerly return to a website that is broken. That’s why, you have to make certain not only that you can reach your web hosting company, but also that they can reply and help you in a timely fashion. If an application update does not go smoothly or you erase something mistakenly, for example, the site must be fixed quickly so as to prevent extended downtime.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting come bundled with a sixty-minute reply time guarantee, which implies that irrespective of what query or problem you may have, we will always be there to lend a hand. As a matter of fact, it seldom takes more than half an hour to get an issue fixed or an enquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support staff members are available 24-7, even on official holidays and weekends, which goes to say that you’ll always get timely assistance. We are aware of exactly how costly time can be, so by the time we answer your e-mail or ticket, we will have probed into the matter and, if we haven’t come up with a solution, we’ll supply you with more info about what you need to do on your end, when the situation necessitates it. With our support service, you can be certain that there will be someone to lend you a helping hand instantly, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our really fast support service. You’ll get an answer to any support ticket opened via the web hosting Control Panel or email sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We’ll give you more info in case the solution involves something that needs to be done on your end. If you touch base with us during legal holidays or weekends, the response time will be the same and considering that our support team will be at your disposal 24 hours a day, 7 days a week, you’ll get immediate help for any technical, billing or general issue irrespective of the hour.