If your website hosting service provider provides live chat support, you'll be able to talk with a representative in real-time and learn helpful info or get a problem resolved timely. The basic advantage of using chat instead of calling to talk with a live person is that you will need only a computer with access to the web, which means that you won't pay any fees if you are in another country or state. Furthermore, it is much simpler to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party on the telephone. The real-time chat is also a faster solution to contact the website hosting supplier's support team in comparison to using a ticketing system. What's more, when some situation requires a bit more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, so you will not lose time - something that's impossible when you're on the telephone.