If you have ordered a web hosting plan and you have certain queries about a particular feature/function, or in case you have come across some difficulty and you require help, you should be able to touch base with the respective client service team. All web hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, because of the fact that the fastest way to deal with an issue most often is to submit a ticket. This method of correspondence renders the responses exchanged by both sides easy to track and allows the client service team members to escalate the situation in case, for example, an admin has to step in. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you have to have at least 2 separate accounts to touch base with the client service team and to actually administer the hosting space. Incessantly signing in and out of different accounts could often be a nuisance, not to mention the fact that it requires a very long period of time for most web hosting companies to answer ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you like with just a couple of clicks, without ever signing out of your account. The ticketing system comes with a quick-search box, which will help you track down practically any support ticket that you’ve opened in the past, if you need it. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to solve a specific problem even before you actually submit a ticket. The ticket response time is maximum 60 minutes, which suggests that you can get quick assistance whenever you need it and in case our customer support staff recommends that you do something inside your account, you can do it right away without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which goes to say that you won’t require a different platform to touch base with our support staff – you can do this on the spot the moment you run into a problem. Posting a new ticket requires a few clicks and finding an older one is equally easy. Using our smart search box, you can swiftly find any ticket that you’ve already sent. You can open a ticket at any point in time as our client care staff members are on duty 24x7 and respond in less than sixty minutes, although it rarely takes this much to receive a response. With Hepsia, you’ll have everything in a single place and you can just forget about needing to go through 2 or more platforms to solve a simple problem.