Lots of persons who start using their 1st hosting account, or change companies, often have queries in regard to how particular operations are carried out or have problems setting up different things such as emails, website settings, and so on. That’s why, some hosting companies have prepared documentation with the most standard questions and problems so as to help their customers receive info swiftly and seamlessly. As a result, the customer service technicians can focus on real problems that given customers may be experiencing, since the solution for the minor things will already be available on the web and clients can easily handle them without having to get in touch with the help desk support staff. Having in-depth documentation is quite important, particularly for new users without any experience whatsoever, because the hosting service entails a large amount of features and many people can become puzzled about what to do. A good knowledge base can both help you execute the things that you need and acquaint yourself with how the hosting service works in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting packages come with an in-depth knowledge base where you can find information about all the obstacles that you might possibly encounter and their resolutions. You can get to know how to create and administer an electronic mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your mail client are correct, but still you are unable to send email messages, for instance. We have tried our very best to be as exhaustive as possible and to cover all possible options in order to help you save time and energy and to offer you different solutions for each problem. The knowledge base contains informative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will let you in on the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in every Control Panel section, while if you wish to browse through the complete article collection, you can visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting, will allow you to access the comprehensive online support documentation that we have prepared for you. The articles include general information on our hosting services, educational manuals about the different features that you can use, together with troubleshooting instructions that can help you fix common problems that you may face. The topics that we’ve included cover practically everything, from simple things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a given section of the Control Panel will always be available on the right side of the page that you are on, while the entire article list is accessible through the all-inclusive Help section.